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Softick Company - Handheld Software development
 
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Technical Support

Product Support

 

Frequently Asked Questions (FAQ)
Please review our faq page before writing to forum or contacting technical support. Your question might be there and will get fast and accurate respond.
 

Customer Account
Access your past orders including serial numbers and hotsync user names, dowload latest versions for the licensed products.
Don't have a password or lost it? User Password Request
 

Support request form
If you would like to ask a question about our software or you have a problem with it send your support request to our support professionals over the Internet.
 

Recover serial number by e-mail
Lost serial number? We can resend it to the e-mail you have used when ordered our product.
In case you have changed e-mail since purchasing contact our support team.
 

User Password Request
To access your past orders you need to request a password to access customer account section. The password will be sent to email address you have specified during a purchase.
There you can see information about your orders including serial numbers and hotsync user names.
Also at this page your can dowload latest versions for the licensed products.
To access to this page use email as user name.
 

Product Suggestion
Send a product enhancement suggestion, feature request, or ways to make our products easier to use.
 

MailLists
Would you like to be the first who knows about latest Softick company brand-news? Would you like to receive information about new updates availability? Just go to this link and subscribe.

 

TOP Frequently Asked Questions

1) Question: Can I update your software for free, if I make my purchase now?

Answer: Yes, all registered users receive free 'minor' updates.

2) Question: Send me please your software demo-version.

Answer: We distibute our software on try-before-you-buy basis. This means you get free evaluation version before purchasing license. Please use this possibility to ensure that software you order works on your handheld and fit your needs. Use this link http://www.softick.com/download.php to download evaluation versions.

3) Question: I've lost my serial serial number. What can you do?

Answer: We can resend it to the e-mail you used when ordered our product. Use this link http://www.softick.com/support/serialrecover.php and fiill in Recovering Form.

Make sure you enter the same e-mail address that you used when purchased. In case you have changed e-mail since purchasing contact our support team.

All serial numbers for Softick's products you've purchased by using this email will be sent to you immediately.